Unfortunately No. A this time we do not accept customization

Each wall clock has the dimension informations in the Detail description on the product Page.

When you see that your item is available in PRE-ORDER , this means that the item is not available for immediate shipment, and is probably under production.

in this case, the Item is still purchasable, and you will find the Estimated delivery time indicated inside the Detail Product Page.

On our Store you can find a recap of any active PROMOTION on our Sale and Promotion page.

visit our Sale and Promotion page here to see what discount is now Active!

Yes! We offer a 15% discount promo code for newsletter subscribers. as soon as you subscribe you will receive in your email a discount code. you can subscribe here

Yes. we have a BUNDLE promotion that will give you 20% discount if you buy a combination of item.

bundle are not selectable, and you will find bundle suggestion in the detail page of some items.

visit our BUNDLE PAGE

You can get a coupon and Discount by following us on Social Media. check it out!

We are always ready to help our customers! You can always contact us filing our Contact Form here or sending us an email at info@thegearsclock.com

and we will help you at our best.

We are always standing by the customer side, for this reason we always try to help customer. you can find our policy here

It's very easy to open a Return request. you just need to go on our Return portal and start return application.

We have several Warehouse around the World, (United States, Canada, Germany )and we try to ship the order from the closest location from where the customer is located to have a fast shipment. If the product is not available at the closest location, we will ship from a different one

CHRISTMAS 2024 SHIPPING NOTICE

 

Christmas 2024 shipping notice 3 by The Gears Clock Inc.

 

 

 For a detailed shipping policy, please visit our shipping policy page here

 

Free shipping CANADA (Presentation (16:9) by The Gears Clock Inc.

 

 

We ship most of our orders within 48 hours from receiving it (excluded pre-order).

those are the Estimated Receiving time by Region

• USA between 4 to 8 days,
• Canada between 7 to 12 days.
• Europe between 7 to 12 days.
• Asia between 9 to 15 days

You can find our shipping estimated time updated on our website here and Holiday delivery promise here

CHRISTMAS 2024 SHIPPING NOTICE

 

Christmas 2024 shipping notice 3 by The Gears Clock Inc.

 

 

 For a detailed shipping policy, please visit our shipping policy page here

 

Free shipping CANADA (Presentation (16:9) by The Gears Clock Inc.

 

 

We ship our products to more than 60 country all around the world.

At the Check out page you can select your country among the available countries.

If you don't find your country within the option, you can fill the following form and request to add your country

CHRISTMAS 2024 SHIPPING NOTICE

 

Christmas 2024 shipping notice 3 by The Gears Clock Inc.

 

 

 For a detailed shipping policy, please visit our shipping policy page here

 

Free shipping CANADA (Presentation (16:9) by The Gears Clock Inc.

 

 

if your clock is making noise, something need to be fixed, because our clocks are suppose to be very silent.
Sometimes, with moving gears exposed, this issue can happen.
We have realized an instructional page with several videos that shows how to solve some simple issues on the clock.

or you can follow those suggestions:

If the gears start to be heard with a little whistling, it may be due to a
misalignment of the gear's teeth.
or most likely the mechanism is a bit dry, and this is due to the warm environments inside our homes due to the heaters.

1. please, remove the battery from the clock, and put the clock on a table lying down.
2. Try to push down all the gears with two fingers put at the opposite side of each gear.
3. After this operation, please, put again the battery into the clock, and
   check if noise disappears.
4. Please let us know if performing the operation, the problem will be solved
   as we hope.
5. if you can still hear the noise the clock probably the mechanism needs a
   touch of lubricant,
6. for this we suggest you watching the instructional video on our Instruction Page
7. This video shows how to perform a simple operation and put some lubricant
   oil (like WD-40 or any other oil) to avoid this whistling sound.
   You can use any lubricant in your household, but we suggest use 3-IN-ONE
   1041 Professional Silicone 311g that you can find in any hardware Store.

if the clock is not keeping time correctly most of the time the cause of this issue is connected with the
batteries.
just as a reminder this clock needs of 3 AA batteries to work properly.
Sometimes the Battery is not correctly inserted into the compartment, even
if it looks like correctly in.

and this could be because:

• the battery is not touching the connectors properly
• or the battery is inserted in the wrong direction
• or the battery is empty of power

we suggest you to double check those 3 points to make sure that the issue is not connected with the batteries.

we also suggest you, when you insert the batteries to insert them first from the positive pole side, and then inserting the negative pole side.

if you have checked and you are sure that the battery are not the issue,

we suggest you to visit our Instructional Page where can find a few videos that shows how to perform some simple operations to see if the issue can be solved.

After you have done all the troubleshooting step and verification, if the clock is still not keeping the time correctly, could also be that the mechanism is broken during the shipping process,.

for some models of wall clocks we include inside the box a replacement Mechanism that can be installed in this case (because the installation is very simple)

for other models where the installation is complicate, or simply cannot be done, you will have the only option to return it.

in this case, please, contact using our Contact Form

If the frame is damaged, we are very sorry, but please, don't worry we will solve any issue connected with your purchase.

please, send us a message using our Contact Form here or open a Return Request here or send us an email at info@thegearsclock.com

We accept the most commong payment type:

the most common credit card:

Mastercard, Visa, Amex

and also Paypal, Apple pay, Google Pay

Klarna (new!!)

Yes, we do

we offer Klarna payment

you can pay in 4 payments with no interest

Unfortunately No.

a this time we are not ready to accept cash payment.

Unfortunately No.

a this time we are not ready to accept this type of Payment.